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Arguably “the voice of the travel industry” – is one of the world’s most well-known, respected, and sought-after travel industry analysts and advisors.  Henry has been an travel industry analyst for more than 14 years, focusing extensively on the airline, lodging/hospitality and cruise sectors. He has published more than 125 reports on a variety of topics, including traveler behavior, loyalty marketing, eCommerce, mobile, product merchandising/retailing, and distribution.

Prior to starting Atmosphere Research, Henry spent nearly 12 years leading the global travel industry research and consulting practice at Forrester Research, Inc.. Before joining Forrester, Henry spent more than 15 years in marketing, planning, and distribution at companies such as Continental Airlines, Fairmont Hotels Management Company, and GetThere.

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Gene Quinn is a pioneer in travel, digital media, financial services, technology and e-commerce. He is Co-Founder and former CEO of Tnooz and led the company from launch in 2009 through 2016. In October 2018 Tnooz was acquired by Northstar Travel Media, which also owns Phocuswright and Phocuswire.

Gene is former Chairman and investor in Phocuswright, a leading research and strategy company at the intersection of travel and technology. Acquired by Northstar Travel Media in 2012, Phocuswright remains an industry thought leader.

At Tnooz, Gene's team produced dozens of hackathons in the US, Europe and Asia that brought together more than 2,000 developers and scores of APIs from leading travel companies and organizations, including Booking.com, Expedia, Alibaba, Amadeus, Sabre, Travelport, TripAdvisor, IBM, Hewlett Packard, Lufthansa, Air Berlin, Hotelbeds, GetYourGuide, SITA Labs, Airbus and San Francisco International Airport. Many of the hackathon teams produced travel planning and personalization prototypes based on mobile themes and messaging platforms, which are at the core of iVeew's business.

Gene also is on the advisory board of OpenTravel Alliance, the non-profit trade group that developed interoperability software standards for the travel industry. He also is an adviser and investor at FutureStay, an innovative workflow technology for property managers in the on-demand vacation rental space.

Previously, Gene held executive positions in digital business development at Viacom's MTV Networks and Tribune Company. He served on public company boards at CheckFree and OpenMarket and non-profit advisory boards at MIT's Media Lab and the National Center for Supercomputering Applications at the University of Illinois, the birthplace of the Mosaic web browser.

Gene holds a BA in English literature from the University of Delaware and an MBA from the Kellogg School at Northwestern University.

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Tom Griffin, the President of iVeew,Inc. and a visionary who believes that advances in technology can lead to significant advances in business value and ROI. He leads the iVeew team and works with enterprise customers to help them craft the right communications for the right products into the hands of the right customers just when they need it. 

Tom officially began development of iVeew in January 2011 with the rollout of an Enterprise platform for the travel and hospitality industry incorporating geo-fencing mobile applications and late last year after the announcement by Apple of iBeacons technology will occur July, 2014.Tom’s expertise in the online travel and hospitality industry often allows him to speak at major travel events and participate in panel discussions focusing on travel solutions at technology conferences around the world. He has sat on a number travel related advisory boards.

Meeting Guest Expectations in the New Age of Personalization

guestext for guest engagement, retention and loyalty

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About guestext...

guestext meets hotel guest’s expectations! Communication has never been easier. With guestext, hoteliers can form an immediate personalized relationship with guests even before they arrive. Our opt-in messaging platform opens the door to creating total guest satisfaction which means building guest loyalty.

  • guestext is a two-way mobile connection between hotels and their guests, communications for a better guest experience
  • Hotels can text individual guests,
    groups whether a guest or not or all guests that opt-in with guestext
  • There is no mobile App required!
  • Hoteliers can connect with their guests  before arrival, during the stay and after departure

Why guestext...

guestext builds guest relations that will produce repeat business, add incremental income and provide direct guest reviews. Hospitality statistics indicate 78% of guests want text messaging! Plus, texting has an 8 to 1 response rate compared to email or phone and text enables instant guest connectivity regardless of location.

  • Meet guest expectations and improve guest relations
  • Reduce operating costs
  • Add the guestext loyalty program
  • Special functionality for groups
  • Ease of implementation and management
  • Custom guest reviews
  • Link message to hotel social media sites
  • User support and training

Guest Loyalty…

Personalize guest relations with guestext and win more repeat business! 60% of hotel guests are likely to choose a smartphone enabled hotel! Mobile booking rates are up by 88% this year. The guestext loyalty program captures the guest data needed to engage effectively with guests after their departure. The benefit of using guestext is intermittent scheduling of rewards ("surprises") can be very effective in relating to guest.

  • guestext builds a database of the guest’s texting and frequency of stays
  • Hotel schedules text messages with awards based on frequency of stays
  • Hotel schedules text invitations for holiday and special occasions
  • Send text message invitations for local events

Group Events…

guestext hotels can close more group sales by offering guestext in RFP responses! The hotel can create and manage multiple groups for their group organizers or they can authorize the organizer to manage guestext with their participants. guestext group messages can be sent to and received by all group attendees, whether they are staying at the host hotel or not.

  • guestext provides a sales advantage for responses to weddings, group and meeting RFPs.
  • Authorize meeting planner access to guestext to message their participants whether a hotel guest or not
  • Text participants pre-arrival, during their stay or after departure
  • Provide agenda, agenda updates, announcements, special events and awards

How It Works

  • The hotel’s guestext dashboard is an easy to use application and can be used on all devices
  • Schedule text messages for the guest opt-in, arrival, departure or for group members
  • Add the guestext loyalty program
  • Quickly push special offers to all guests with an instant text message
  • Schedule a checkout survey or review request
  • Build your guestext loyalty program database
  • Offer the guestext service to promote groups and meetings
  • You can manage the messages or authorize the group manager
  • No app needed! Guests opt-in with their name, mobile number, reservation dates, optional message and group participation
  • guestext provides a link for the hotel website to a landing page for the guest to opt-in
  • Link opt-in message in the reservation confirmation
  • guestext provides hotels with counter cards, window stickers with QR code and custom URL links for guest use

Key Features

guestext provides features to help improve guest relations, create a guest network of text users, generate repeat business, promote last minute specials, advertise local attractions/events, close more group sales and reduce operating cost

No App Required

 Easily Manage Guest Communications

Improve Guest
Relations

Manage Group
Messages

Reduce Costs to
Improve RevPar

Quick Response
to Guest Requests

Guest Loyalty
Data & Analysis

Text Frequent
Guest Specials

Share Guestext with
Group Coordinators

Custom Pricing to
Meet Hotel's Needs

Our Team

Tom Griffin
President & Founder
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Gene Quinn
Executive Chairman & CEO
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CONTACT US

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70 Benchmark Rd. Avon, CO 81620
POB 9152, Avon, CO 81620
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